Return and Exchange Policy
At Kris Trails, we want to ensure your satisfaction with any purchases or products offered through our blog. Please read the following policy to understand our terms for returns and exchanges.
1. Eligibility for Returns
- Products are eligible for return if they are defective, damaged, or incorrect upon delivery.
- Returns must be requested within 14 days of receiving the item.
- To process a return, please provide proof of purchase (receipt or order confirmation) and a detailed description of the issue.
2. Conditions for Exchanges
- Exchanges are available for defective or incorrect items only.
- The product must be unused, undamaged, and in its original packaging to qualify for an exchange.
3. Non-Returnable Items
The following items are not eligible for return or exchange:
- Digital products such as eBooks, templates, or downloadable content.
- Items that show signs of use or are not in their original condition.
4. Return Process
- Contact us through the Contact Page or email us at [insert contact email].
- Include your order number, a description of the issue, and any relevant photos for faster processing.
- After approval, you will receive instructions for returning the item.
5. Exchange Process
- For exchanges, follow the same steps as the return process.
- Indicate whether you prefer a replacement or exchange for a similar item.
6. Refunds
- Refunds are available for eligible returns and will be processed within 7-10 business days after receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
7. Shipping Costs
- If the return or exchange is due to a defective or incorrect item, Kris Trails will cover the shipping costs.
- For other returns, the customer is responsible for shipping fees.
8. Changes to Policy
Kris Trails reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted here, and continued use of the blog signifies acceptance of updated terms.
Contact Us
If you have any questions or concerns about returns and exchanges, don’t hesitate to reach out to us. Your satisfaction is important to us!